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Verification basics

Send Spinjo Casino the Papers Your Payout Needs

Every licensed casino must confirm who you are, and Spinjo Casino normally finishes the check within 3 hours.

Start verification
Know what is asked

Your Payout Waits on One Check

Who checks

Spinjo N.V.

License

Gaming Curaçao OGL/2023/174/0042

How long

3 hours

Mandatory

At the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

Clear on the first try

Pass the Check Without a Second Try

Spinjo Casino reviews each upload in turn, so a complete set clears in one pass.

  1. 1

    Where Do I Begin?

    Open the verification section of your account and read the list of items still outstanding; the counter there shows exactly what is missing.

  2. 2

    Flat Light, Whole Frame

    Photograph your identity document in flat daylight, all four corners inside the frame and no glare across the photo page.

  3. 3

    Pick a Recent Bill

    Use a bill or bank letter from the last three months that shows your name and home address as registered on the account.

  4. 4

    Which Digits Stay Visible?

    Show the card or wallet you paid with, masking the middle digits so only your name and the last four remain visible.

  5. 5

    The 3-Hour Window

    Wait for the outcome, usually inside 3 hours; should a copy come back unclear, send a sharper one to [email protected].

Documents

What Each Paper Has to Show

Proof of identity

Confirms: Your name and date of birth; Must show: Photo page, all corners, unexpired

Proof of address

Confirms: Where you live now; Must show: Your name, home address, recent date

Payment method confirmation

Confirms: The method you paid with; Must show: Your name and masked card digits

Proof of identity

Confirms: That the document is yours; Must show: Your face beside the open photo page

What Clearing the Check Unlocks

Expect the Request Before You Cash Out

You will know which four moments bring the document request and what each one needs.

  1. 1

    Align Your Details First

    Details on your account that disagree with the papers you send bring the request forward, so the match is checked before anything else moves.

  2. 2

    Before Your First Cash Out

    Under the license, identity is confirmed at the latest before the first withdrawal, so the payout queue waits until the file is cleared.

  3. 3

    Confirming You Are 18+

    Proving you are 18 or older is a licensing duty, so proof of identity and proof of address may be requested at signup or at the first deposit.

  4. 4

    Request a Higher Limit

    Ask for a higher deposit limit and the casino checks identity again, since a raised ceiling calls for a fresh look at who is behind the account.

Five Papers at Most

Proof of Winnings, Not a Trial

Read this when the source of funds request arrives before a larger payout.

Hold a licence from Gaming Curaçao, number OGL/2023/174/0042, and the law behind it obliges us to understand where a player's money came from. Treat the request as routine paperwork that every licensed operator must complete. It is not a suggestion that you have done anything wrong.
Papers That May Be Requested
Supply whichever of these fits how the money reached your account.
  • Recent payslips from your employer
  • Bank statements showing deposits
  • A recent tax return
  • Sale contract for a property or vehicle
  • An inheritance or gift letter
Fix List

Resend the Right Version

Spinjo Casino checks each file once, carefully, so a clean resend clears the 3-hour window.

A Fresh Address Proof
A bill older than the accepted window cannot show where you live now, so the address check stalls. Pull a bill issued recently Send the newest document you hold
Two Names on File
Any mismatch between your account details and the printed page makes the file unreadable as proof. Send a bill in your registered name Update your details before resending
Rework the Original Photo
Cropped edges or altered pixels strip a document of its value, since the full page must be visible. Photograph the whole sheet flat Send the untouched original file
Payout Paused

Papers Standing Between a Player and the Payout

When do I need to send my documents in?
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Documents are due at the latest before your first withdrawal leaves. The casino can ask earlier, at registration or at your first deposit, so keep the papers within reach. Send them as soon as the request appears and the payout path stays clear.
Which regulator stands behind this casino's licence?
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Spinjo N.V. holds a Gaming Curaçao licence, number OGL/2023/174/0042, and the identity check is a condition of it. That licence obliges the operator to know who it pays, which is why the request arrives before money leaves.
Are my documents safe when I upload them?
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Yes. Everything you send travels over 256-bit SSL encryption and is read only by the team handling the check. Upload once through the secure link and the files stay with the verification staff, not with the wider support queue.
How long does the check take once I send everything?
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Three hours is the standard window once a complete set reaches the team. A blurry scan or a missing corner restarts that clock, so check the quality before you send. A clean copy to [email protected] keeps the wait at the short end.
My name changed since my ID was issued, what now?
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Send a proof of identity that carries your current name, and add the paper that links the old name to the new. The team matches the file to your account before the payout is released, so the older record does not block you.