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Spinjo Casino Support Answers in Minutes

Reach the team by live chat, e-mail or phone, and someone answers 24 hours a day, 7 days a week.

Start the Chat Must be 18 or older to participate. Full conditions available on site.
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Stuck Mid-Session

A real person within minutes

Stuck Right Now

Pick live chat for anything urgent, from a stuck deposit to a locked login; a person replies in about one minute, day or night.

Open the Chat

Have Documents to Share

Choose e-mail for payout paperwork and screenshots, sending them to [email protected]; a reply typically lands within twelve hours.

Write to Us

Prefer to Talk It Through

Ring +61 2 2799 1554 in AEST when you want a voice on the line; the usual wait is around three minutes before someone picks up.

Call Support
Local Corner

Australian players get a local line and AEST hours

How to Reach Us

Australian phone: +61 2 2799 1554; Support clock: AEST; Languages: English, German, Finnish, Norwegian; E-mail: [email protected]

Who Supervises

Supervisor: Gaming Curaçao, OGL/2023/174/0042

Where to Get Help

Gambling support: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Five Things to Grab

Have this ready and skip the back-and-forth

Five quick items that let Spinjo Casino answer you in one go instead of three.

Ready-to-send checklist
Keep these within reach, then pick your channel of choice.; Registered email address on your account; Player ID or username from your profile; Screenshot of the issue or error; Deposit or withdrawal reference number; Short summary of what you need
Right Desk

Skip the wrong queue: pick the matching inbox

Account

General support and login help: [email protected]; Verification and ID documents: [email protected]

Money

Deposits, withdrawals and payouts: [email protected]

Other

Complaints and escalations: [email protected]; Privacy and personal data requests: [email protected]; Business and partnerships: [email protected]

You Are Checking Us

Not a mystery brand, a licensed one

Spinjo Casino lists its own paperwork plainly, so you always know who you are playing with.

Company
Legal name: Spinjo N.V.; Company number: C-84707 (Malta); Registered address: Kaya Flamboyan 9, Willemstad, Curaçao
Licence
Regulator: Gaming Curaçao; Licence number: OGL/2023/174/0042
Written contact
Email: [email protected]
Six short answers

Need a quick answer before you write?

What if I cannot remember which account details you need?
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Have your registered email address ready, plus the last four digits of the card or wallet you paid with. Never share your password with anyone, including support staff, who simply do not need it. Naming the date and amount of the transaction in question gets you a fix quicker.
What if the answer I get does not sort my problem?
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Reply to the same thread and ask for the query to be escalated to a supervisor. Written complaints go to [email protected], and a full reply follows within a reasonable period. If the outcome still leaves you short, you can take it to Gaming Curaçao, our regulator.
What if my documents are still being checked after a day?
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Upload a proof of identity, a proof of address and confirmation of your payment method, and checks usually wrap up within three hours. Clear, well-lit photos save a round trip. You will hear from [email protected] once the review closes.
Do I need a special reason to ask for my data?
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Send your request to [email protected] and name which data you want copied or deleted. The team confirms receipt and explains what must be kept for licensing duties. Most requests are handled without any cost to you.
Do I need to wait for Monday before I ask about a payment?
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Support runs 24 hours a day, 7 days a week, so a Saturday night or a 3am question lands with a real person. Australian players get answers in AEST, and live chat typically connects in a minute. Public holidays make no difference to cover.
When can I get help in German rather than English?
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Help is offered in English, German, Finnish and Norwegian, so pick whichever you write most comfortably. English covers every desk, while the other three are answered by staff during their shifts. Say your language at the start of the message so it reaches the right team.
Spinjo Casino Hours

Spinjo Casino hours and reply times

Live chat

Live chat hours: 24 hours a day, 7 days a week; Live chat first reply: 1 minute; Time zone: AEST

E-mail

E-mail address: [email protected]; E-mail reply: 12 hours

Phone

Phone number: +61 2 2799 1554; Phone waiting time: 3 minutes

Getting It Fixed

The path from support to regulator

Spinjo Casino keeps a written trail here, so every complaint moves forward in order.

  1. 1

    Where do I start?

    Write to [email protected] and set out what happened, with dates, references and your account email. Keep the thread, because everything that follows builds on it.

  2. 2

    The written answer

    Expect a written answer once a person reads the case, usually within twelve hours. Check that your summary is complete before you reply again, as gaps slow things down.

  3. 3

    Before the regulator, a manager

    Ask for a manager review when the first answer misses the point. A second person looks at the same facts, and the decision that follows closes the internal stage.

  4. 4

    After us, the regulator

    Take the matter to Gaming Curaçao if the internal answer still does not resolve it. Keep your complaint reference and the full thread, since the regulator reads both.

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